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ABSTRACT INFORMATION
Title: 'Evaluating and Improving Your Services through Parent Input: Implementing the 'My View on Services' Tool' Track: 8-Program Evaluation and Quality Assurance Audience: Primary Audience: Secondary Audience: Tertiary Audeince: Keyword(s): Parent Feedback Evaluation Program Improvement Learning Objectives: Attendees will learn how to successfully evaluate and implement change for their programs based on parent feedback. Abstract: Do you really know how parents feel about your services? Do you know how much they value your services and support? Are you really creating and adapting your program to meet their needs? The My View on Services (Young, Gascon-Ramos, Campbel and Bamford) evaluation tool was adapted by CHOICES for Parents and the Illinois EHDI Program to collect data, rather than base programmatic change solely on anecdotal feedback from parents. Results of this evaluation tool will be shared with attendees including how it was adapted, distributed, and the results implemented. Handouts: Handout is not Available
SPEAKER INFORMATION
PRESENTER(S): Karen Aguilar - CHOICES for Parents       Ms. Aguilar is the Coalition Director for CHOICES for Parents, a statewide coalition of parents and professionals that provides information, support and resources to families whose children have a hearing loss. CHOICES for Parents is also the partner agency in bringing Guide By Your Side to Illinois. Ms. Aguilar’s past work includes creating a center based early intervention program for families and providing developmental therapy, service coordination and family support individually and in a group setting. Ms. Aguilar also has a Masters of Jurisprudence in Health Law from Loyola University Chicago School of Law and has trained the legal community about the rights of persons who are deaf and hard-of-hearing, and educated the Deaf Community about their rights under state and federal laws in her work with the Midwest Center on Law and the Deaf. Ms. Aguilar has been signing since childhood and is a nationally certified sign language interpreter. Karen Aguilar - Chicago Hearing Society      Credentials: M.J.       Ms. Aguilar is the Director of the Chicago Hearing Society, a division of Anixter Center, that provides social services and advocacy, youth programing and mentoring, a hearing health clinic and interpreter referral service throughout Illinois. CHS houses the CHOICES for Parents Coalition and Guide By Your Side program in Illinois. Ms. Aguilar's past work includes creating a center based early intervention program for families and providing developmental therapy, service coordination and family support. Ms. Aguilar has a Masters of Jurisprudence in Health Law from Loyola University Chicago School of Law and has trained the legal community on the rights of persons who are deaf or hard of hearing, and educated the Deaf Community about their rights under state and federal laws. Ms. Aguilar has been signing since childhood and is a nationally-certified state-licensed sign language interpreter. Ginger Mullin - IL EHDI      Credentials: AuD      Other Affiliations: EHDI coordinator       Dr. Mullin has a bachelors degree from the University of Northern Iowa and a masters degree in Audiology from The University of Memphis. From 1996-1999 she worked for the Arkansas Department of Health specializing in pediatric diagnostics and amplification as well as infant hearing screening. In 1999, Ginger moved to Illinois where she specialized for six years as a pediatric audiologists performing electrophysiologic measures and pediatric hearing aid fittings. During that time she received her Au.D. from The University of Florida. Ginger has presented regionally and nationally in the areas of pediatrics and newborn hearing. Ginger has been the EHDI co-coordinator for the Early Hearing Detection and Intervention Program since 2005. She is currently employed by the Illinois Department of Public Health . Ginger currently works closely with the UIC- Division of Specialized Care for Children to address screening, diagnosis and intervention issues.   AUTHOR(S): Karen Aguilar - Chicago Hearing Society      Credentials: M.J.       BIO: Ms. Aguilar is the Director of the Chicago Hearing Society, a division of Anixter Center, that provides social services and advocacy, youth programing and mentoring, a hearing health clinic and interpreter referral service throughout Illinois. CHS houses the CHOICES for Parents Coalition and Guide By Your Side program in Illinois. Ms. Aguilar's past work includes creating a center based early intervention program for families and providing developmental therapy, service coordination and family support. Ms. Aguilar has a Masters of Jurisprudence in Health Law from Loyola University Chicago School of Law and has trained the legal community on the rights of persons who are deaf or hard of hearing, and educated the Deaf Community about their rights under state and federal laws. Ms. Aguilar has been signing since childhood and is a nationally-certified state-licensed sign language interpreter. Ginger Mullin - IL EHDI      Credentials: AuD      Other Affiliations: EHDI coordinator       BIO: Dr. Mullin has a bachelors degree from the University of Northern Iowa and a masters degree in Audiology from The University of Memphis. From 1996-1999 she worked for the Arkansas Department of Health specializing in pediatric diagnostics and amplification as well as infant hearing screening. In 1999, Ginger moved to Illinois where she specialized for six years as a pediatric audiologists performing electrophysiologic measures and pediatric hearing aid fittings. During that time she received her Au.D. from The University of Florida. Ginger has presented regionally and nationally in the areas of pediatrics and newborn hearing. Ginger has been the EHDI co-coordinator for the Early Hearing Detection and Intervention Program since 2005. She is currently employed by the Illinois Department of Public Health . Ginger currently works closely with the UIC- Division of Specialized Care for Children to address screening, diagnosis and intervention issues.