19th ANNUAL EARLY HEARING DETECTION & INTERVENTION MEETING
March 8-10, 2020 • Kansas City, MO

Improving Communication Between Nursing Staff and NHSP Screeners at CHOC Children's NICU

Introduction: In the past five years CHOC Children’s Hospital NICU has expanded from a single floor 54 bed unit to a 104 bed NICU spanning three locations in two hospitals. With this rapid increase in patients came a surge of NICU nurses not familiar with NHSP guidelines and processes. A communication gap was identified between NICU nursing staff and Diagnostic Services leading to staff dissatisfaction. Objective: To identify communication gaps in infant hearing screening processes from both NICU nursing staff and Diagnostic Service Technologists. Results: Based on the information gathered from the questionnaire, we developed an informational poster addressing the primary concerns of both the Diagnostic Services department and NICU. This poster has been displayed in all three NICUs, Diagnostic Services lab and is attached to the three portable Natus Infant Hearing Screening machines. Our expectation is the improvement in communication between the NICU Nursing staff and Diagnostic Service Technologists. Plan: We plan to resurvey respondents in three months to evaluate the level of improvement in communication.

To identify communication gaps in infant hearing screening processes from both NICU nursing staff and Diagnostic Service Technologists
Education of nursing staff and NHSP screeners
Improving satisfaction among nursing staff and screeners

Poster:
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Presenter: Terri Scraggs

Neurodiagnostic Technologist CHOC Children's Hospital, Orange CA