18th ANNUAL EARLY HEARING DETECTION & INTERVENTION MEETING
March 3-5, 2019 • Chicago, IL
Monday Morning Plenary
From Burnout to Esprit de Corps: Taking Care of Each Other for the Care of the Families We Serve
Professional burnout is an epidemic in health professionals. It negatively impacts both caregivers and patients. Dr. Swensen will present an evidence-based and validated strategy to move from Burnout to Esprit de Corps. Esprit de Corps (“the spirit of the body”) is camaraderie, passion, fulfillment, psychological safety and engagement interwoven with loyalty to the mission. It connects people to purpose and creates joy in work. Esprit de Corps is the single most impactful leading indicator (within our control) of patient experience, outcomes, costs and safety. It is a fundamental driver of organizational effectiveness. Dr. Swensen will offer participants the inspiration, motivation and blueprint to create and nurture a culture of Esprit de Corps.
- Identify ten leadership actions that nurture Esprit de Corps.
- Describe the human and organizational costs of disengagement and burnout.
- Define five leadership behaviors that raise staff engagement and restore joy
Presenter: Stephen J. Swensen
Dr. Swensen is dedicated to the support of thoughtful leaders and teams that have the capability to nurture esprit de corps. He is a recognized, well-published expert in leadership and professional burnout. Dr. Swenson served as the Director for Leadership and Organization Development at the Mayo Clinic for three decades. As Director for Quality, he established the Quality Academy and the Value Creation System. More than 37,000 colleagues were certified as Quality Fellows during his tenure. A full professor, he has been Principal Investigator of two NIH Grants and has authored two books and 186 peer-reviewed articles. He was honored with the Diamond Quality Fellow Lifetime Achievement Award and served as President of two international professional groups. He founded the Big Sky Group and the Sun Valley Roundtable. Swensen has been married for 41 years, has two children, and has run or cross-country skied 39 marathons.
ASHA DISCLOSURE:
Financial -
No relevant financial relationship exist.
Nonfinancial -
No relevant nonfinancial relationship exist.